Should My Website Have An Online Chat Feature?

When designing your website, one feature you are going to need to think about is an online chat feature. This feature is something that is going to assist visitors to your website. So, think about your company, is it likely customers will need help with your website? if the answer is yes, have an online chat feature.

Now, this does not mean you need someone sat monitoring it every second of every day. You can make this feature exactly as you want. It can be a way for customers to communicate directly with a human on the other end. Or an automated robot that can answer your set of frequently asked questions. Or it can simply be a way for potential customers to get in contact via email without realising they are doing it. This is why an online chat function is great for all websites, especially those that are a little bit more difficult to understand.